Competitor Intelligence Report
Every complaint is a product gap. Every 1-star review is a feature request. Every frustrated user is a customer waiting to switch. We pulled thousands of real complaints and clustered them so you can see exactly where Monday.com is bleeding — and what you could build to take their customers.
The mobile app is fundamentally unstable, crashing consistently when accessing core features like subitems.
"this app keeps on stopping and couldn't load the data at all"
"crashes pretty consistently when trying to see subitems"
Key workflows including admin tasks and core task management simply do not work on mobile, rendering the app useless for many.
"cant access important parts of the platform on mobile and requires desktop to log in and perform admin tasks"
"Zero tasks appear on the mobile app. It's completely useless to me"
Users are routinely locked out of their own data and subtasks due to confusing and buggy permission systems.
"I'm locked out of the descriptions and details of the objects in my boards. Unusable"
"Just made a subtask and was immediately locked out of it because I'm not the owner"
AI automations cannot be deleted normally, run slowly, and create workflow chaos with no clear resolution path.
"don't even think about messing up with the AI automations! cuz you cant delete them normally and its impossible to find out how to actually delete them"
"Automations on tasks run really slow"
Users lose work due to lack of auto-save, and data disappears behind paywalls after free trials with no warning.
"everything is behind a pay wall after the free trial period. and there's no mention that I'll lose my data if I don't pay"
"Does not save input data, hard to navigate, difficult to setup"
Login is unreliable when changing devices, and the platform forces SMS verification that blocks users in some regions.
"can't log in because changed device and authenticator don't work anymore"
"wanted me to use telegram and i couldn't pay the sms fee to activate this app"
New users struggle to get started with minimal onboarding, and the sign-up flow itself is broken for some users.
"others rave about how user friendly it is, but it sure isn't — only one tutorial that covers barely anything"
"I can't proceed with Sign up. It's stuck after selecting the number of people within the business"
A recent update broke Monday Docs entirely — opening documents causes content to move, duplicate, and delete itself.
"The last update completely broke docs. When you open a doc, it will start moving your content around, deleting and duplicating stuff"
"working with documents is not possible; share link generates strange long url; overall UI is laggy"
Executive Summary
Monday.com is hemorrhaging users across three critical failure modes — authentication, permissions, and data loss — that compound into a platform teams cannot trust. The mobile app is so broken that zero tasks appear for some users, making it functionally useless for field teams. A simpler, genuinely reliable project management platform with transparent data retention policies and a mobile-first architecture has a strong displacement opportunity. Monday's pricing and reliability failures together create a low-risk switching moment for mid-market teams.
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