Competitor Intelligence Report
9 recurring issues clustered from 27 real complaints across public reviews and forums. See exactly where Zoho CRM is failing users, and what you could build instead.
Ship a fast, stable native mobile CRM with published crash-rate and load-time SLAs and a rollback-safe release process that never breaks existing workflows.
App crashing every time plz improve app better and feed feature show 17 notification one time.
I don't know what changed, but the app constantly crashes all day long.
May 2026 update — App is completely broken, cannot view meetings.
Offer a simplified, role-based default view with guided onboarding that reveals advanced features progressively, so new users are productive within a day.
The interface can feel cluttered sometimes and finding a specific setting or toggling features within nested mini apps can turn into a treasure hunt.
The interface is overwhelming, cluttered with endless tabs and technical jargon that isn't clearly explained.
They rolled it out with no support or training.
Offer a guaranteed first-response time with named human account managers and public case-status tracking, marketed explicitly as a switching reason.
Impossible to get a timely or logical response to an obvious problem caused by Zoho.
I have been emailing them for 5 days to resolve a simple issue and no one is responding.
Their support is practically non-existent.
Build a mobile-first CRM with full parity for lead search, contact editing, reporting and dashboards so field reps never need to return to desktop.
The mobile app also lacks some key desktop features.
you cannot find a lead using just the phone number.
No reports or analytics whatsoever, maps are awful, layout horrific.
Deliver passwordless, device-independent sign-in with offline-tolerant sync and clear connection diagnostics so users are never locked out of their data.
App says phone not connected to internet. Phone is definitely connected to internet.
I cannot login anymore, the system is pushing me a notification to my phone I am not receiving.
unable to login through a new device.
Launch a native marketplace with bi-directional sync for calendar, email, WhatsApp, and telephony tools, pre-built for common stacks.
you can't link it to other softwares. This is important for businesses that have to use many different applications.
When you link your Zoho calendar it doesn't show your event in the CRM calendar!!!
Why doesn't it detect WhatsApp Business, also, sometimes it doesn't sync changes
Offer transparent, self-serve billing with clear renewal notices, grace periods before suspension, and one-click cancellation.
Zoho suspended our services less than 48 hours later for 'non-payment'.
I am constantly overcharged.
Tried canceling. Next to impossible.
Market automated daily backups with self-serve point-in-time restore and a guaranteed data-export guarantee, positioned as a trust feature against Zoho.
WARNING! HUGE DATA LOSS. IRREPLACEABLE AND NO REFUND.
All of my customer data and details in my Zoho CRM account have suddenly disappeared.
we were unable to work in Zoho Creator at all.
Publish transparent, all-inclusive pricing with a generous free tier and no mandatory sales calls to access published prices.
If someone has to switch to free it has strict limitations on the number of leads you can manage.
Sales agents are relentless in their pursuit to sell you anything they can.
Want to sign up for a paid plan in order to use their SMS verification feature? Sure... OH WAIT, you need to purchase SMS credits.
Executive Summary
The complaints point to a large opportunity in small and mid-sized businesses that want a CRM which works reliably on mobile and does not require a dedicated admin. Position the product around stability, transparent pricing, and responsive humans, since these are the exact areas where Zoho users are most dissatisfied. Prioritise a rock-solid mobile app and a self-serve data backup and export feature to win users who have already been burned by data loss or lockouts.
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