Competitor Intelligence Report
10 recurring issues clustered from 30 real complaints across public reviews and forums. See exactly where Pipedrive is failing users, and what you could build instead.
Offer a guaranteed same-day human support tier with phone and live chat included in every plan, and publicly advertise response-time SLAs that Pipedrive currently fails to meet.
Literally the only option is a chatbot? Unacceptable.
Their response is complete SILENCE. No refund. No answers. No accountability.
There isn't even a phone number available to call in to take care of an invoice or payment.
Build a one-click cancellation with instant confirmation, automatic pro-rated refunds, and no auto-renewal lock-in, and market it explicitly as a switching guarantee.
Cancellation designed to fail. Charged anyway. No refund.
They won't let you cancel before your subscription expires, even without a refund.
Pipedrive still charged my card. Their explanation? Apparently, the cancellation was not fully completed.
Ship a stable, offline-capable native mobile app with reliable sync and transparent release quality, and promote crash-free session rates as a headline differentiator.
Application is not stable and needs lots of improvements.
This app has never worked consistently. I have deleted it and reinstalled at least 50 times over 3 years.
Data on iPhone app is never in sync as it takes too long to sync.
Launch a mobile CRM with full feature parity to the web app, including projects, custom fields and document access, targeting field sales reps who work away from desks.
the app is SO different than the desktop version that is has created problems within our team
The app is not bad, but it does lack quite a lot of the features and abilities of the browser based version/UI.
Please develop a proper iPad app that mirrors the functionality and look of the web version
Design a role-based, progressively disclosed interface with customisable home screens and a clean settings hierarchy that new users can learn in a single session.
I cant even find settings as in this software, it's terrible
The UI gets more and more crowded, which is visually distracting and serves to hide the fields we use the most.
The interface is very unfriendly and 'clumsy' - it takes a lot of time to work with.
Provide a no-code report builder with custom views, saved filters and exportable metrics included in the base plan rather than gated behind upgrades.
The reporting features are not as robust as expected, making it difficult to analyze data effectively.
Customization can be limited, making it hard to tailor to specific business needs.
I wish there were more filter options so I wouldn't have to scroll endlessly.
Offer a fixed-price, in-house onboarding service with a named implementation lead and a guaranteed go-live timeline, sold as part of the core subscription.
Poor services from the implementation team. After almost six weeks, very little meaningful progress had been made.
They are very good at onboarding you, but any support or help you need from there, you can forget it.
Trying to determine if crm will work for us but no help in setting up.
Publish a transparent all-inclusive price with no per-API, per-email or per-seat surprises, and target small teams with a lighter core-functionality tier.
Recent updates mean additional email charges hit quickly, prices continually rising
Pipedrive charges you for API usage, making it an extremely expensive CRM tool to use.
It's difficult to justify the price given how I was using it.
Build pre-tested native integrations and a visual automation builder with dry-run testing, so sales teams can trust workflows before they go live.
Broken from day one and plagued my business with major problems.
Setting up automations can be unintuitive.
The email integration has never quite worked how I've needed it to and I had issues with deliverability.
Show a live seat and feature cost breakdown before every change, with clear warnings for deactivated users still being billed, and position this as a trust-first pricing model.
The way they structure seats is not the same as how they define users, and they deliberately obscure this distinction.
I signed up for ONE seat. They charged me for FOUR.
Feature was suddenly removed and locked behind a more expensive plan upgrade.
Executive Summary
The pattern across these reviews points to a clear market opening for a CRM built on trust, responsive human support, and a stable mobile app. Pipedrive's most damaging complaints, including cancellation friction and surprise charges, are structural and hard for an incumbent to fix quickly. Building a transparent pricing model and a cancel-anytime promise would be a strong wedge for small teams. Prioritise support responsiveness as a core product feature rather than an afterthought.
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